In this section, you'll find answers to the questions we get asked most frequently from our visitors.
We hope you find this useful but if you still can't find what you're looking for then please contact a member of our team who will be more than happy to assist with your query.
in-cosmetics Asia FAQs
Visitor FAQs
- How do I register to attend the event?
- How much does it cost to attend the event?
- What is included with my registration?
- Do I need to print my badge in the office or at home?
- How do I amend the details shown on my badge?
- I have not received my badge, please can you resend?
- I need to register more people, how can I do this?
- I cannot login to the registration system, what should I do?
- I need help with using the registration system, who can help me with this?
- I would like to register my child so they can attend the event, is that possible?
- I am a member of the media, how do I register to attend?
- I am a student, can I attend your event for free?
- How will you ensure my safety at the event?
- Where can I see a full list of exhibitors attending your event?
- What happens if you need to postpone/cancel the event?
- What are the show dates and opening hours?
- Is there Wi-Fi available at the event?
- How do I find my way around the event?
- How do I download the app?
- Will there be cloakroom services for me to use?
- I need a letter of invitation for my visa application, what do I do?
- How do I get to the venue?
- What happens should there be any travel restrictions in place due to health measures?
- Will I need to wear a mask at the event?
- What security checks are in place at the event?
- What is the official PR company for the event and how do I contact them?
Visitor FAQs
1. How do I register to attend the event?
To join us at the event you will need to register in advance or at the show. When you register you will be prompted to enter your details and once you’ve done that you will receive confirmation via email. You can register online from August 2024. In the meantime, register your interest to visit here.
2. How much does it cost to attend the event?
It is free to attend if you register online by 3 November 2024, midnight Bangkok time. If you decide to register at the venue on the day, an entrance fee of 500 baht will be charged.
3. What is included with my registration?
Your registration offers you a 3-day pass to the event, free access to all educational activities and theatres (limited availability depending on capacity) and entrance into the co-located event COSMEX.
4. Do I need to print my badge in the office or at home?
Yes, to ensure speedy entry, we are recommending all visitors print their badge in advance.
5. How do I amend the details shown on my badge?
Once you have your registration confirmed, please contact our Customer Services team who will be more than happy to help.
6. I have not received my badge, please can you resend?
When online visitor registration opens in August 2024, our badge confirmation e-mail will include a link to your badge. These confirmations can in some cases find their way to your spam/junk folders, so please do check there in the first instance and look out for an email from in-cosmetics Asia. If you're still unable to locate you're badge, feel free to contact our Customer Services team who will be able to re-send your confirmation to the email address you registered with.
7. I need to register more people, how can I do this?
For data compliance purposes, each individual must register for their own badge using a unique email address, we ask people not to register on behalf of others.
8. I cannot log in to the registration system, what should I do?
We will be happy to help you with this once you have registered.
9. I need help with using the registration system, who can help me with this?
Once registration opens, we will be happy to help you with this once you have registered for the show. Please contact our Customer Services team.
10. I would like to register my child so they can attend the event, is that possible?
Unfortunately, no one under the age of 16 will be able to attend the event without the prior written approval of the organisers. This is due to the fact that the event is business to business and some stands may display chemicals, too.
11. I am a member of the media, how do I register to attend?
To join us at the event you will need to register online (from August 2024). Simply tick Press/Media and we will check your credentials and come back to you with a decision shortly after you have registered. We will also have a media registration form available at the show, so please be prepared to share accreditation as part of the registration process.
12. I am a student, can I attend your event for free?
All of those who register online (from August 2024) will attend for free. Registration at the show will be charged a 500 baht fee. Anybody registering with COSMEX badges also has free access to in-cosmetics Asia. We highly encourage students to attend on the Thursday of the show for a better chance of exhibitors allocating time for their attention.
13. How will you ensure my safety at the event?
We work closely with the venue and local government authorities to comply with all health and safety measures. For detailed information on all our increased hygiene measures and medical safeguarding, please access our Health and Safety Page.
14. Where can I see a full list of exhibitors attending your event?
You can now view the exhibitor directory to see all the companies that are exhibiting this year. Please note this information is only available via our website, we are unable to share this in any other format.
15. What happens if you need to postpone/cancel the event?
We will be in touch via email, press releases and all our social media channels as soon as decisions are made with all the information you need.
16. What are the show dates and opening hours?
Tuesday 5 November 2024, 10:00 - 18:00
Wednesday 6 November 2024, 10:00 - 18:00
Thursday 7 November 2024, 10:00 - 17:00
17. Is there Wi-Fi available at the event?
The venue is Wi-Fi enabled but due to high volume of attendees, the quality of connection may vary.
18. How do I find my way around the event?
At the venue, floorplan signage will be available to guide you within the halls. It is also accessible digitally and will be included in the show pocket guide on the day.
19. How do I download the app?
More information will be available before the show.
20. Will there be cloakroom services for me to use?
Details coming closer to the show.
21. I need a letter of invitation for my visa application, what do I do?
You will be able to request a letter of invitation at the end of the registration process. If you don't request one during registration, you can always log back in with your details to request the letter.
22. How do I get to the venue?
You'll find all the information you need about travelling internationally to Thailand and domestically to the event on this page, including full address and transport links.
23. What happens should there be any travel restrictions in place due to health measures?
You can find the most recent guidance for travellers to Thailand by visiting the country government website here. Our Venue and Travel page will also provide further travel information.
24. Will I need to wear a mask at the event?
Not any more. Please refer to our Safety Page for more information.
25. What security checks are in place at the event?
The Bangkok International Trade & Exhibition Centre (BITEC) has put a number of sanitisation measures in place to safeguard your health.
26. What is the official PR company for the event and how do I contact them?
Our official PR company is Storm. Find the team's contact details here please anchor link to the PR & Technical Advisor section on our contact page.
Can't find what you're looking for?
Most of the common FAQs are listed above, however, if you can't find the answer you are looking for, please contact our Customer Services Team who will be happy to help.